Terminal Guide

One of Southampton’s many busy terminals, QEII has a range of amenities on offer to make your departure or arrival as quick and painless as possible. The terminal has been the subject of more than £5m worth of refurbishments, including the installation of a state-of-the-art ship-to-shore walkway, ensuring a greater range of cruise ships can utilise the terminal, improving passenger flow and experience.

Getting Here

The terminal can be found off the A33, Platform Road in the Eastern Docks. By car, getting there is easy; just follow signage for Dock Gate 4, making sure to leave yourself extra time as traffic can get heavy during peak time.

By rail Southampton Central is the nearest station. Around 2 miles from the terminal, a free bus does run between the station and Town Quay, but it’s still around a 15-20 minute walk – perhaps not so practical if you have a fair bit of luggage with you. Catching a taxi is the easiest option, as these can be found either side of the train station. It should cost around £6 – £7 (slightly higher over weekends and bank holidays) however luggage shouldn’t cost any extra.

Private hire taxis can be booked by calling WestQuay Cars on 023 8099 9999

The nearest airport is Southampton. While taxi’s are the quickest route to the port if you are flying in, trains to Southampton Airport Parkway, around a 5 minute walk from the airport, run frequently.

Arrival

For those arriving in Southampton, there is an arrivals lounge with comfortable seating. Open to the public, this offers the opportunity for friends and family coming to meet you and wait inside in relative comfort.

Facilities in arrivals include standard and disabled access toilets, vending machines offering a limited range of drinks and snacks, as well as a magazine stand offering a range of complimentary magazines. Copies of Map & Guide to Southampton can also be found here – great for seeing what’s in walking distance as well as what’s on offer in the city.

Departures

A large covered area for drop-off and luggage can be found near the terminal. If you are catching a taxi, or a family member is dropping you off, porters will help you with your luggage as you alight here. If you are parking, just head back here once you have parked. Staff will direct you where needed.

Food & Drink

Café Ceanos operate in both the departures and arrivals at the QEII Cruise Terminal. Offering snacks, tea’s, coffees and alcohol for departing passengers, and fresh teas and coffees available at arrivals for all to enjoy.

Where to Park

A short stay pay and display car park is available opposite the terminal. Disabled bays, near the terminal entrance, must be booked in advance through ABP. Long stay parking can be found on-site, however it’s not available to purchase on the day; make sure to book in advance, as spaces can fill up during peak time.

Check-In

After you’ve dropped your luggage off with the porters (making sure to keep any hand luggage, tickets and passports with you) head into the terminal for Check-in. Staff should be on hand to direct you.

Once checked-in, you will need to go through security before heading on through to the departure lounge.

Departures Lounge

Located on the first floor of the building, there is a range of facilities for you to take advantage of while waiting to board.

Café Ceanos offers a range of hot, cold and alcoholic beverages, as well as hot and cold snacks.

A stand offering complimentary magazines can also be found here, with ranges changing throughout the year.

Comfortable seating, along with standard and disabled access toilets are also located here on the first floor.

Useful to Know

There are a few facilities missing; rather than wait until the last minute make sure that if you need any of the following…

• postbox
• ATM
• payphone

…you will need to head over to Ocean Village or Oxford Street.

If you do accidentally misplace your wallet or luggage it is best to contact your Cruise line Operator. Below are the numbers you may need:

Cunard, P&O and Princess;

Main number: 02380 656400
Lost Property: 02380 656426
MSC: 0207 092286

Royal Caribbean International: 0207 6368426

Norwegian Cruise Line

Lost Baggage: 07901 978175
Main 0207 3706293

Conact Details

QEII Cruise Terminal

Berth 38/39, Dock Gate 4, Southampton, Hampshire, England, SO14 3GG, United Kingdom

Website: http://www.southamptonvts.co.uk

Getting Here

If you are driving down, finding the terminal is fairly easy. Just follow the A33 heading for the Western Docks via Dock Gate 10. Signage is clear and frequent, so no need to worry.

Around a 20-minute walk, Southampton Central train station is approximately 1 mile from the terminal. While there are a few short cuts, it’s easiest to just catch a taxi.

The nearest airport is Southampton. While taxi’s are the quickest route to the port if you are flying in, trains to Southampton Airport Parkway, around a 5 minute walk from the airport, run frequently.

Private hire taxis can be booked by calling WestQuay Cars on 023 8099 9999.

Arrivals

For those disembarking in Southampton, the arrivals lounge has ample comfortable seating for passengers to take advantage of. Facilities include standard and disabled access toilets, vending machines with a limited selection of snacks and drinks, as well as a magazine stand offering complimentary copies magazines.

As the arrivals area is open to the public, this allows for relatives or friends coming to meet you to come inside, making it easier to spot you and more comfortable as they wait.

Departures

As you approach the terminal, you will see that there is a dedicated area for dropping off your luggage before you park. Porters will be on hand to help with your bags, not only saving you time, but also leaving one less thing for you to worry about.

If you are arriving by taxi, you will be dropped off right next to the luggage point. Those travelling by coach will alight opposite the terminal, a short distance from the luggage area.

Parking

A short term Pay & Display car park is available opposite the terminal. Disabled bays are available next to the drop-off point, however you must notify ABP in advance, as demand for these can be high during peak time. Long stay car parks are available nearby.

Check-In

As soon as you’ve dropped your luggage off with the porters (making sure to keep any essentials such as passports and tickets with you) it’s time to make your way to check-in. Staff should be on hand to help direct you.

Once checked-in, you will need to go through security before entering the departure lounge.

Departure Lounge

Located on the ground floor of the building, a range of facilities are available.

Ample comfortable seating, with standard and disabled access toilets throughout the terminal

Ceanos Café, offering a selection of hot and cold snacks, as well as hot, cold and alcoholic beverages

A stand offering complimentary magazines can also be found here, with ranges changing throughout the year

Useful to Know

WiFi available at the terminal.

There are a few facilities that you may need that aren’t available. If you need…

• ATM
• Postbox
• Payphone

…you may want to head over to West Quay Retail Park in Harbour Parade, or into the WestQuay Shopping Centre, as these are the closest places offering these facilities.

If you do accidentally misplace your wallet or luggage it is best to contact your Cruise line Operator. Below are the numbers you may need:

Cunard, P&O and Princess

Main number: 02380 656400

Lost Property: 02380 656426

MSC: 0207 092286

Royal Caribbean International: 0207 6368426

Norwegian Cruise Line

Lost Baggage: 07901 978175

Main Number: 0207 3706293

Contact Details

Berth 106,
Dock Gate 10,
Southampton,
Hampshire,
England,
SO15 1HJ,
United Kingdom

Website: https://www.abparking.co.uk/

Designed to accommodate the larger ships visiting the UK, Southampton’s City Cruise Terminal is one of its’ busiest. For those arriving in Southampton, there is an arrivals lounge with comfortable seating. Open to the public, this offers the opportunity for friends and family coming to meet you to wait inside in relative comfort.

The terminal is easily accessible by car or public transport. If you’re driving head towards the Western Docks, following the A33, West Quay Road. Look for signage to Dock Gate 10; the City terminal is just through there. By train, the closest station is Southampton Central. Regular local and national services run there, with links to Southampton Airport Parkway running frequently. It’s just under 1 mile to walk from the station to the terminal. We suggest catching a taxi. There are dedicated ranks either side of the station, with journeys costing around about £5 – £7.

A short stay Pay & Display car park can be found opposite the main building, with disabled bays right next to the drop-off point.

A fully licensed bar serving hot and cold food and drink, is located inside the terminal, as well as a cafe serving snacks and refreshments.

Arrivals

For those arriving in Southampton, there is an arrivals lounge with comfortable seating. Open to the public, this offers the opportunity for friends and family coming to meet you to wait inside in relative comfort.

Facilities in the arrivals include standard and disabled access toilets, vending machines offering a limited range of drinks and snacks, as well as a magazine stand offering a range of complimentary magazines. Copies of Map & Guide to Southampton can also be found here – great for seeing what’s in walking distance as well as what’s on offer in the city.

Taxi ranks and coach bays can be found just outside the terminal as you exit. Pre-booking with a local firm can save waiting in long queues; we suggest using WestQuay Cars, as they have a large number of drivers with a variety of vehicle types depending on your needs.

Departures

A dedicated drop-off area for luggage is available outside the terminal. Just swing by to drop your luggage off with porters before continuing on to park.

Check-In

As soon as your luggage is safely with porters (remembering to keep any hand luggage with you), head into the terminal. You will need to go through security before check-in, so make sure you’ve got your tickets and passport ready.

Upon clearing security, you will be able to check-in at one of 50 service desks. The number of desks available varies between cruise operators and ship sizes. Just remember to stick to the time your travel agent or cruise operator suggests, as it can get quite busy.

Departure Lounge

A range of facilities are available for your use while waiting to board.

• Plenty of comfortable seating
• A fully licensed bar serving hot and cold food and drink.
• A selection of complimentary magazines on a dedicated stand, with ranges changing through the year
• Adequate standard and disabled access toilets

Grabbing a bite to eat

Café Ceanos offer a range of refreshments in the departure lounge, with a good selection of food and drink available. Fresh tea and coffee are available for the early starts, and why not grab a hot bacon bap for just £3. Smaller snacks start at 95p, sandwiches £2.95 and beef burgers costing £3.25 are also available.

For those wishing to start their holidays early alcoholic beverages are also available. With single spirits and beers ranging from £2.50 – £3.75, and champagne costing between £18.50 – £30 for a half or full bottle.

Useful to Know

There are a few things that you may need that unfortunately aren’t available at the terminal. These include:

• Payphones
• ATMs

We suggest heading over to Harbour Parade or Harbour Park. An ATM can be found just outside Tesco Home Plus, as well as ATM’s, public phones and Wi-Fi available from West Quay Shopping Centre. If you do accidentally misplace your wallet or luggage it is best to contact your Cruise line Operator.

Contact Details

Western Docks,
Southampton,
Hampshire,
England,
SO15 1BS,
United Kingdom

One of Southampton’s busiest terminals, Ocean has a host of amenities to make your time there as straightforward and comfortable as possible.

Getting Here

Travelling by car, getting there is easy. Just off the A33, Platform Road head for Dock Gate 4. Make sure to allow plenty of time, as traffic can get heavy during peak time.

By rail – Southampton Central is the closest train station, approximately 2 miles from Ocean Terminal.

Fully licensed taxi ranks are available either side of the station, with plenty of clearly designated areas for pre-booked taxis to wait. It should cost around £6 – £7, but may cost more on weekends and bank holidays. Luggage shouldn’t cost any extra.

The nearest airport is Southampton. Taxi’s are the quickest route to the Port if you are flying in, however trains are also frequent and inexpensive.

Private hire taxis can be booked by calling WestQuay Cars on 023 8099 9999.

22nd April 2018 – Please be aware the ABP Southampton Marathon is taking place on this date. Access to the port is unrestricted, however certain roads within the area will be a closed for a period of time. Please see map in downloads for all roads affected.

Dropping Off Your Luggage

There’s no need to worry if you’re unsure; with clear signage and staff on hand, every step of the way has been thoroughly thought out. As you approach the terminal, to your left is the baggage handling area. Drop-off is located adjacent. Porters are quick to help with your luggage. If parking, you will need to bring your luggage over to this area yourself.

Where to Park

Short stay parking, located just behind the coach bays, is to your right as you face the terminal. Starting at £1 per hour, prices rise to £10 for 24 hours. A lost or damaged ticket will set you back a £100, so make sure to keep it safe.

Long stay parking is situated behind the short stay car park. It’s not available on the day, so don’t leave booking a space until the last moment. Your travel agent or cruise operator should be able to book this for you.

Heading In To the Terminal

Things can look a little hectic when you first arrive. Two large doors frame the front of the building. Both sets lead into the same reception area, so there’s no need to worry about entering the wrong end. Seating for 100-150 is located downstairs. If you are waiting for a family member or friend to park, it’s a good idea to take a few minutes to wait and relax down here.

What to do Whilst Waiting

A large magazine stand can be found in the window. Filled with a wide range of high-quality glossy magazines, these are complimentary, with issues changing throughout the year. A Map & Guide to the city is also available from here. It is located just before you exit through the door on the left.

Travel agents set up information stands downstairs for some cruises. They’re not always there, but terminal staff are usually easy to spot and are always helpful.

A bank of three vending machines can be found just past the seating, along with a free water cooler.

Grabbing a Bite to Eat

Café Ceanos offer a range of refreshments in the departure lounge, with a good selection of food and drink available. Fresh tea and coffee are available for the early starts, and why not grab a hot bacon bap for just £3. Smaller snacks start at 95p, sandwiches £2.95 and beef burgers costing £3.25 are also available.

For those wishing to start their holidays early alcoholic beverages are also available. With single spirits and beers ranging from £2.50 – £3.75, and champagne costing between £18.50 – £30 for a half or full bottle.

Where You Need to Go

Standard and disabled access toilets are located on both floors. Mother and baby changing facilities are upstairs, towards the back of the terminal.

Check In

For this, you will need to head upstairs. An escalator, stairs and a lift are available. Check-in staff will be on hand to guide you to where you need to go.

Priority check-in takes up the first 3-5 desks, with a separate queue clearly marked. Around 30-40 desks are available in total.

Waiting to Board

Seating for approximately 1,000 fills the majority of the first floor. Windows line the left hand wall, allowing a glimpse of your ship as luggage is loaded and passengers already on-board mill around on their balconies. Additional complimentary magazines are available towards the centre, just past Café Ceano.

Priority seating is sectioned off towards the far end of the terminal upstairs; P&O’s Peninsular Club members can use this section prior to boarding.

Useful to Know

There is Wi-Fi available at the terminal.

There are no pay phones anywhere near the terminal, however mobile phone signal stays strong throughout. For any last-minute postcards or mail, the nearest postbox is in Oxford Street or the town centre.

The terminal is fully accessible throughout for passengers with mobility issues. Disabled parking is available right beside the front door. Disabled access toilets are located on both floors, with a 46 person capacity lift with extra-wide doors for easy access.

The nearest ATM can be found at Tesco Express over in Ocean Village, around a 10-15 minute walk, or on Oxford street. If you need a Bureau de Change, the closet one is on the high street.

If you do accidentally misplace your wallet or luggage it is best to contact your Cruise line Operator. Below are the numbers you may need:

Cunard, P&O and Princess:

Main number: 02380 656400

Lost Property: 02380 656426

MSC:

0207 092286

Royal Caribbean International:

0207 6368426

Norwegian Cruise Line:

Lost Baggage: 07901 978175

Main: 0207 3706293

Contact Details

Cunard Road,
Southampton,
Hampshire,
England,
SO14 3QN,
United Kingdom